Returns Policy

RETURNS

Thank you for choosing HerAurä for your hair extension needs! Our goal is to provide you with top-quality products that elevate your style. Before making a purchase, please take a moment to review our Returns Policy to ensure a smooth shopping experience.

All Sales Are Final:

As a company dedicated to maintaining hygiene standards, all sales are final. We do not accept returns or exchanges unless there is a serious issue with the product or if the wrong item was shipped. If you need to report an issue, please contact us at HerAurä@gmail.com with your full name and order number. We aim to respond within 24-48 hours.

Please note that refunds or exchanges are subject to specific reasons mentioned in the policy, and initial shipping fees are not included in the refund unless there was an error with your shipping details. Additionally, orders must be sent back within 29 days to be eligible for an exchange or refund.

Damages:

We carefully inspect all items before packaging to ensure quality. In the rare event that you receive a defective or damaged item, or if there was a mistake in your order, please contact us immediately. We will assess the issue and work to resolve it promptly.

Need Assistance? We're Here to Help:

If you encounter any problems or have any concerns about your purchase, please reach out to our support team at HerAurä@gmail. We are here to assist you and will do our best to address any issues that may arise.

Agreement to Returns Policy:

By making a purchase from HerAurä, you agree to our Returns Policy. We appreciate your understanding and support as we strive to provide you with the best products and service possible.

Thank you for choosing HerAurä for your hair needs. We are excited to be a part of your beautiful journey!

HerAurä x

Last Updated: April 4, 2024