Shipping Policy
SHIPPING
When will my order be processed?
Upon receiving your payment, we will initiate a thorough verification process that typically takes 7 days. Once completed, we will promptly proceed with shipping your order.
How long can I get my order?
Please note that our standard shipping time frame is estimated to be within 7-21 business days. However, if you have opted for a custom hair colour, additional time may be required to achieve the desired result. Similarly, if you have ordered a wig, please anticipate a longer manufacturing timeframe to ensure the utmost attention to detail in creating your perfect piece. Rest assured, we are committed to delivering the highest quality goods in a timely manner.
Orders will be shipped by DHL Mail & Royal Mail. Please allow between 14 and 30 working days for delivery Sometimes less depending on what you’ve ordered. KLARNA orders do take 7 days longer due to payment processing times. Tracking information will be provided once the goods have been dispatched.
Please ensure you place your order well in advance to guarantee it will arrive by your desired date.
If you have not received your delivery after 30 working days, please email us or Contact Us.
What are your Shipping Rates?
Shipping rates vary based on several factors, including whether the shipment is domestic or international, the total weight of the package, and the selected shipping method.
What shipping options are available?
We provide shipping services through DHL, FedEx, and Royal Mail. You will receive information regarding the specific courier handling your order once you receive your tracking details.
Can you ship internationally or to a P.O. Box?
We offer worldwide shipping, however, please note that we are unable to deliver to P.O. Boxes or military addresses (APO, FPO). Kindly provide a physical address for your order.
How can I track my order?
Upon shipment of your order, you will receive an email with the tracking information for your package. You can track your order by clicking on the provided link.
ADDITIONAL INFO:
ALL SALES ARE FINAL
Please be advised that our products are made to order. Before completing your purchase, we kindly ask you to verify and confirm that all details are accurate.
INTERNATIONAL CUSTOMERS' RESPONSIBILITIES
Please note that for all international customers, any customs or VAT fees that arise upon the arrival of your product in your country are your responsibility. We appreciate your understanding.
By making a purchase from HerAurä, you agree to our Shipping Policy. We appreciate your understanding and support as we strive to provide you with the best products and service possible.
If you have any questions or require further clarification, please complete the contact form below.