FAQ
PRODUCT
What type of hair is used in your wigs?
Our wigs are crafted from high-quality 100% virgin human hair.
How do I choose the correct cap size?
Below is an easy guide to accurately measure your head for the right cap size.
Note: Ensure your natural hair is flattened as much as possible before measuring. Compare your measurements with the size chart and select the larger size if your measurements fall between two sizes.
Measure Steps
Circumference: Measure around the head, starting from the forehead along the hairline to the nape.
Front to nape: To measure, start at the center of your forehead and go straight to the nape of your neck.
Ear to Ear across Forehead: Measure from one ear, across the forehead, to the other ear.
Ear to ear over top: Measure from above one ear, over the top of your head, to the other ear.
Temple to temple around back: Measure from one temple, around the back of your head, to the other temple.
Nape of neck: Measure the width of the hairline across the nape of the neck.
What is fake scalp? How to pick right color?
The Fake Scalp is a special fabric available in three different color options. It is sewn under the frontal lace part of the wig, eliminating the need to wear a wig cap before installing the wig. The Fake Scalp seamlessly blends with the skin without the need for makeup, ensuring a natural look that matches your skin tone and creates the appearance of a scalp.
The Fake Scalp wig is available in three different lace colors designed to match various skin tones, enhancing the wig's invisibility.
Honey fake scalp color is suitable for beige skin tones and has been upgraded to transparent lace materials.
Honey fake scalp color is suitable for beige skin tones and has been upgraded to transparent lace materials.
Cappuccino fake scalp color is suitable for most skin tones.
Mocha fake scalp color is darker than Cappuccino and is ideal for darker brown skin tones.
Americano fake sculp colour is designed for dark brown skin tones.
Below is a color-matching visual for your reference.
What’s the new true-scalp tape? How to choose the true-scalp tape color?
The True-Scalp tape, featuring an ultra-thin and breathable design. Utilizing bionic scalp technology, this tape facilitates the seamless concealment of bleached knots and grids. Select from a range of colors including Cappuccino, Mocha, Americano, and Honey to perfectly complement your skin tone and enhance the natural appearance of your wig.
What are the methods for measuring wigs and bundles of different lengths and styles? Can you explain the concept of wig/bundle density?
When measuring the length of the wig, start from the roots of the wig hairs. For curly or wavy wig hair, ensure it is pulled straight when measuring from the root to the end. Refer to our wig length chart to determine your ideal wig length.
Wig density indicates the thickness or fullness of the hair on the wig, influencing its appearance and feel when worn. Our wigs and bundles are all double double drawn, ensuring consistent thickness from the roots to the tip ends for a fuller and uniform look.
What is bleached knots?
Each hair strand in a lace wig is meticulously hand-tied to the lace area, resulting in visible black knots that require bleaching for invisibility. HerAurä wigs and bundles are expertly bleached not only at the hairline but also across the entire frontal area, creating a seamless parting appearance.
Do you take custom orders?
We are prepared to consider customization requests on an individual basis. Kindly provide a detailed description of your customization requirements, and we will evaluate the feasibility of accommodating your request. Please note that while we strive to fulfil all requests, there may be instances where certain requests are not achievable. Contact us with your specific needs, and we will communicate promptly regarding the possibilities.
Why should I choose HerAurä?
HerAurä provides 100% human hair bundles and wigs in a variety of colors, boasting exceptional volume for incredibly soft and shiny hair. Our products are designed for easy styling and colouring to meet your individual preferences. With our double-drawn bundles, each maintains consistent thickness from the roots to the ends, ensuring a luxurious look.
Furthermore, HerAurä is dedicated to simplifying your hair-wearing experience by offering wigs with pre-made fake scalps, pre-plucked hairlines, and impeccable knotting. Our advanced wig-making technology provides a realistic and effortless solution for achieving your desired look. Explore more about us to discover the benefits of choosing HerAurä.
PURCHASE
What payment methods do you accept?
We accept Paypal and all major credit cards, including American Express, Visa, and MasterCard. And you can complete the order by Express Checkout with Apple Pay and Google Pay. We also offer installment payments through Afterpay with 4 interest-free payments of a minimum of $69.75.
Please note HerAurä does not gather your credit or debit card details or any personal information during the payment process. If you have inquiries about your transaction on our website, kindly reach out to your card-issuing bank for assistance.
Can I change or cancel my order after purchasing?
Absolutely, your order can be changed or cancelled for free within 12 hours after your purchase. Orders that have already been shipped are not allowed to change or cancel.
What is the meaning of “+BD” ?
"+BD" means the unit needs extra "business days" to get ready before shipping out.
For instance, if you see a shipping time listed as "+2 BD", that means the item will take another two business days besides our standard packing time (48 hours after you ordered). After shipped out, it normally takes 2-5 working days to reach you.
INSTALLMENT & MAINTENANCE
How to install my wig?
Just three steps to finish a natural wig install:
-Put on your wig.
-Adjust the elastic band.
-Cut the lace along the hairline to your liking.
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Should you have any additional questions or require further clarification, please do not hesitate to reach out to us by completing the contact form below. We are here to assist you with any inquiries you may have.